Service desk & remote support
Investigation and support for PC, laptop and application issues, with your permission and within the agreed availability.
On-site & remote support
IT support remotely and on site.
Need help with a laptop, Microsoft 365 or a network? Radorfa investigates remotely or on site. Discuss your situation and the support that is appropriate.
A practical conversation about your situation, priorities and next step.
What Radorfa takes care of
From a recurring problem to a workable solution.
Workplace management
Installation, updates, device checks and agreed replacement and support arrangements.
Server & cloud management
Windows servers, Microsoft 365, Azure and backups.
Network management
Wi-Fi, firewalls, switches, VPN and performance monitoring.
Security & compliance
Patches, antivirus, MFA, policies and access control.
On-site support
On-site help for complex issues or projects.
Decisions before delivery
On-site & remote support: how we make it work.
Tell us who cannot continue, what happens and when it started. With your permission we investigate remotely; physical equipment may require a visit. We test the solution with the user and document the cause and next step. Availability and response times follow the agreed service arrangements.
- A defined scope, with responsibilities and dependencies.
- Practical checks with the people who use the solution.
- Agreements about management, changes and support after delivery.
On-site & remote support
Issue & impact
Tell us which device or application fails and who cannot continue.
Investigation & resolution
With your permission, we investigate the cause and make the agreed change.
Verification & feedback
The user tests the original task and we report the result.
Discuss your support request
Describe the issue, affected devices and impact on your work. We agree which support is possible and how follow-up will be arranged.
Before you decide
Questions you may already have.
Do you provide both remote and on-site support?
Yes. We solve as much as possible remotely for speed. When needed, we visit on-site.
Can you also manage workplaces and Microsoft 365?
Yes. We can combine management and support for workplaces, servers, cloud and Microsoft 365.
Do you also help with network and VPN issues?
Yes. We support Wi-Fi, firewalls, switches and VPN access or performance issues.
How does working with Radorfa start?
Tell us what happens today, which systems you use and what you want to improve. We discuss access, work and costs, then document support, availability and maintenance in the proposal.