Order Program
Orders, customer management, purchasing, planning and invoicing come together in the ERP and CRM system developed by Radorfa.
Customer case · Technical services
Bringing orders, webshop and service planning together
For Divardy Bakery Services, Radorfa developed the Order Program, a connected webshop and a service and planning portal. Orders, customer management and planning for technicians and customers come together.
CustomerDivardy Bakery Services
IndustryServices for the bakery industry
SystemsOrder Program · Webshop · Portal
Our workCustom ERP/CRM & communication
What the solution supports
More continuity from ordering to service
The solution connects business administration, online orders and service communication. Each part supports a specific activity within Divardy.
Central business administrationThe Order Program supports orders, customer records, purchasing, planning and invoicing.
Connected online salesThe webshop shares orders and inventory with the central system.
Visibility of scheduled workTechnicians and customers find planning and assignments in the portal and receive email updates.
The challenge
From customer request to scheduled work
Divardy supports the bakery industry with maintenance, overhaul, installation and breakdown services. This work involves orders, customer information, purchasing and planning. Technicians and customers also need information about assignments and scheduled work. Radorfa developed the software that connects these activities.
The solution
An Order Program with a connected webshop and portal
The custom ERP and CRM system supports business operations. The webshop and service portal connect it to orders and the delivery of work.
Connected webshop
The webshop connects to the Order Program. Orders and inventory are synchronized between the webshop and the system.
Service and planning portal
Technicians and customers can view current planning and assignments. An automatic email service sends information about work and order updates.
In daily use
One connected process for office, technician and customer
The solution supports both order processing and communication around the work. The people involved use information from the same connected environment.
- Manage orders and customer informationThe Order Program combines order processing, customer management and purchasing, with planning and invoicing included in the system.
- Connect webshop orders and inventoryThe integrated webshop synchronizes orders and stock with the Order Program.
- Share planning and updatesThe portal gives technicians and customers visibility of assignments. The email service sends updates on orders and scheduled work.
Our contribution
Information for the people doing the work
Processing an order is one part of the process. The relevant people then need to know which activities are planned. Through the service and planning portal and automatic email service, Radorfa connects administration to that everyday communication.
What Radorfa delivered
- Current planning and assignments visible to technicians and customers.
- Automatic emails about scheduled work and order updates.
- A webshop integration for orders and inventory.
Frequently asked questions
About the solution for Divardy Bakery Services
What is Divardy's Order Program?
The Order Program is a custom ERP and CRM system developed by Radorfa for orders, customer management, purchasing, planning and invoicing.
How does the webshop connect to the system?
The webshop is integrated with the Order Program. Orders and inventory are synchronized between the two.
Who uses the service and planning portal?
Both technicians and customers can view current planning and assignments. The automatic email service supports communication about work and orders.
Organize orders and service planning more effectively?
Show us how orders, planning and customer updates work today. We discuss the information your office, technicians and customers need and how your systems could connect.
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